NGEC continuing education policies

Sanford Center for Aging

Nevada Geriatric Education Center (NGEC)


The continuing education programs of the NGEC are built upon the belief that adult learners are self-directed and problem-oriented, possess varied competencies as a result of their life experiences, and are capable of influencing health care delivery. We believe that continuing education is a shared cooperative process between the learner and teacher. The learner is responsible and accountable for maintaining competency in knowledge and skills as well as keeping up-to-date in their field. The instructor's role in the continuing education process is both as a contributor to the body of knowledge and a facilitator in the application of knowledge and the evaluation of the learner's progress toward goal achievement. NGEC has the goal of assisting faculty and health care professionals throughout the state in increasing their knowledge in geriatrics/gerontology. This is addressed through provision of relevant continuing education programs and support resources.


  • Register at least 3 business days in advance of the training, or as noted in the marketing/registration materials.
  • Provide additional registration information, if needed. You will be asked the below questions so that your identity may be confirmed for admission into the Zoom training.
    • If you plan to attend the training by phone (or use your phone as the microphone), you MUST provide that phone number to be admitted into the training. Provide your 10-digit phone number in this format: 123-456-7890. Note: You may also use the option when logging into to Zoom to use your phone as a microphone.
    • If you plan to use a device (tablet, phone, etc.) that doesn't display your name as registered, you MUST provide your unique device name to be admitted into the training.
    • Note: You may be placed in a waiting room until your registration can be confirmed.
  • Keep the email that confirms your registration. It provides the Zoom meeting number/log-in information, a link to the handouts, and may include a link to the program evaluation. Note: Emails related to our programs will come from,, and Please be sure to add these addresses to your Safe Sender list to ensure proper delivery. You may also need to check your spam/junk folder. We have found that the following email providers do not accept our automated emails ( and You might obtain a free email from another provider that we have found accepts emails (e.g., Google, Hotmail, Yahoo).


Learning objectives are included in the program evaluation. An overview of the training content or the learning objectives are included in the marketing materials. Each participant is asked to rate on a scale of 1 (defined as strongly disagree) to 4 (defined as strongly agree) whether the program objectives were achieved.


All participants are provided with and asked to complete an evaluation. The evaluation includes an assessment of knowledge or at least one question about how the participant will apply information learned into their practice. This assessment or application of knowledge is considered part of the learning process and is a requirement for completing the training, and this is also a board requirement for professionals to receive Continuing Medical Education (CME)/Continuing Education Units (CEUs). Licensed health professionals wishing to obtain CME/CEUs, or others wishing a certificate of attendance, must submit an online evaluation within seven (7) days of completing a training, or portion of a training. It is the participant's responsibility to contact NGEC if they do not receive an evaluation link within one business day of a training, or portion of a training. No certificates of attendance will be issued for individuals who fail to complete a program evaluation by the deadline.

Individual evaluations are summarized, and the aggregate data is used to evaluate the training and for future programming suggestions. Some examples include:

  1. Information is shared with the speakers for them to determine if modifications should be made in their teaching style or materials for future presentations.
  2. Information is used internally to determine the quality and success of the program (i.e. were the objectives met, was the speaker appropriate) and determine if adjustments need to be made for future trainings.
  3. Information provides suggestions for future topics.


The participant will be given a certificate verifying continuing education credit (CME/CEUs) upon successful completion of the program. Verifying completion includes participant's: 1) completion of all training components [e.g. registered for training, verification of completion online recordings, participation in the interactive video session(s) and/or participation at in-person training]*, 2) signature on sign-in sheet(s) or interactive video usage report(s)* and verification of attendance responses, 3) submission of evaluation within seven (7) days of the training or portion of a training, and 4) receipt of registration fee (if applicable). Certificates of attendance are typically issued to participants within fifteen (15) to thirty (30) days after a training (unless board approval is still pending).

* Individuals who are not registered or can't be verified as a registrant during the training will be considered incomplete. Also, the interactive video usage report will be used to verify the number of minutes of participation, and the certificate of attendance will be adjusted accordingly.

If an attendee did not receive a certificate of attendance, they may submit a request to the NGEC within 45 days of the program. A replacement certificate will be provided one time, at no charge if the request is submitted within the 45 days; the attendee is able to identify the title, date and location of the training; and all requirements are met.

If an attendee wishes to request a certificate of attendance more than 45 days after the program, a minimum fee of $50 will be charged and must be paid in advance. The individual must identify the title, date and location of the training. The $50 fee will still be charged even If NGEC staff are unable to confirm all requirements are met and to issue a certificate. This fee covers staff time to research and verify the program information and re-issue the certificate of attendance. An additional fee will be charged if further research is requested to locate and confirm the information necessary to provide a certificate of attendance. Upon verification of criteria and receipt of payment, replacement certificate(s) will be emailed to the individual.


NGEC programs are typically offered at a reduced fee; therefore, no refunds are provided. All sales are final.

  • Check marketing and/or registration materials to confirm if registration transfers are allowed. If allowed and someone needs to cancel their registration, they may submit a request to transfer their registration to another person. This request must be submitted by email from the person who is registered to the education coordinator and to whom the registration is being transferred. Only one transfer request is permitted. This request must be received by the deadline noted in the marketing and/or registration materials.
  • No refund will be provided for those who are unable to attend on the day of the event.
  • The program registration fee will be non-refundable in the event of cancellation of the program due to circumstances beyond the control of NGEC.

The following refund policy is printed on marketing and/or registration materials: "All sales are final. No refunds will be provided, including cancellation of the event due to circumstances beyond our control. Registrants will not be able to change their registration selection(s) regardless of circumstance."


The NGEC will handle all grievances. An enrollee must submit the grievance in writing to the continuing education coordinator within 30 days of the event. A committee will be formed consisting of the NGEC director, an employee of the Sanford Center for Aging and a participant of the program. The enrollee will be advised of the date and time of the meeting. The continuing education coordinator may attend the meeting, but may not vote. If the grievance is decided in favor of the enrollee, a request for a full refund of all monies will be submitted to NGEC and processed following the UNR payment requirements within 30 days.


The NGEC maintains records to meet grant/contract and board requirements. Information is maintained based on the following timeframe:

  1. Documentation for CE programs is maintained for at least 3 years after close of program. CE documentation includes: speaker qualifications, course content with time allocation, marketing information with date(s) and location(s), registration information, payment documentation, sign-in sheets/attendee usage report and board approval letters.
  2. Documentation required for grants and contracts will be maintained for up to 7 years after the close of grants/contracts. This documentation includes marketing information and an evaluation summary.

Updated: July 22, 2022