NGEC continuing education policies

Sanford Center for Aging

Nevada Geriatric Education Center (NGEC)
CONTINUING EDUCATION POLICIES

EDUCATIONAL POLICY

The continuing education programs of the NGEC are built upon the belief that adult learners are self-directed and problem-oriented, possess varied competencies as a result of their life experiences, and are capable of influencing health care delivery. We believe that continuing education is a shared cooperative process between the learner and teacher. The learner is responsible and accountable for maintaining competency in knowledge and skills as well as keeping up-to-date in their field. The instructor's role in the continuing education process is both as a contributor to the body of knowledge and a facilitator in the application of knowledge and the evaluation of the learner's progress toward goal achievement. NGEC has the goal of assisting faculty and health care professionals throughout the state in increasing their knowledge in geriatrics/gerontology. This is addressed through provision of relevant continuing education programs and support resources.

LEARNING OBJECTIVES

Learning objectives are included in the program evaluation. An overview of the training content or the learning objectives are included in the marketing materials. Each participant is asked to rate on a scale of 1 (defined as strongly disagree) to 4 (defined as strongly agree) whether the program objectives were achieved.

EVALUATIONS

All participants are provided an evaluation. Participants are asked to complete the evaluation as part of the verification of their attendance and to comply with board requirements. Licensed health professionals wishing to obtain CEUs are required to complete an online evaluation within three to six business days after the training. Individual evaluations are summarized, and the aggregate data is used to evaluate the training and for future programming suggestions. Some examples include:

  1. Information is shared with the speakers for them to determine if modifications should be made in their teaching style or materials for future presentations.
  2. Information is used internally to determine the quality and success of the program (i.e. were the objectives met, was the speaker appropriate) and determine if adjustments need to be made for future trainings.
  3. Information provides suggestions for future topics.

PROVISION OF CERTIFICATES

The participant will be given a certificate verifying continuing education credit upon successful completion of the program. This requires verification of participation, which includes: 1) signature on the sign-in sheet(s) or interactive video usage report*, and 2) submission of evaluation within three to six business days of the training, and 3) receipt of registration fee (if applicable). Certificates are issued to participants within 15 to 30 days of the training.

* The usage report will be used to verify the number of minutes of participation, and the certificate of attendance will be adjusted accordingly.

If an attendee did not receive a certificate of attendance, they may submit a request to the NGEC within 45 days of the program. A replacement certificate will be provided one time, at no charge if the request is submitted within the 45 days; the attendee is able to identify the title, date and location of the training; and all requirements are met.

If an attendee wishes to request a certificate of attendance more than 45 days after the program, a minimum fee of $50 will be charged and must be paid in advance. The individual must identify the title, date and location of the training. The $50 fee will still be charged even If NGEC staff are unable to confirm all requirements are met and to issue a certificate. This fee covers staff time to research and verify the program information and re-issue the certificate of attendance. An additional fee will be charged if further research is requested to locate and confirm the information necessary to provide a certificate of attendance. Upon verification of criteria and receipt of payment, replacement certificate(s) will be emailed to the individual.

REFUND POLICY

NGEC programs are typically offered at a reduced fee; therefore, no refunds are provided.

  • Should someone need to cancel their registration, they may submit a request in writing (e.g. an email from the person who is registered and to whom the registration is being transferred), and it must be received at least 4 business days prior to the event to transfer their registration to someone else at no charge.
  • No refund will be provided for those who are unable to attend on the day of the event.
  • The program registration fee will be non-refundable in the event of cancellation of the program due to circumstances beyond the control of NGEC.

The following refund policy is printed on the marketing and/or registration materials: No refunds will be provided, including cancellation of the event due to circumstances beyond our control. You may transfer your registration within 4 business days of the program by contacting the education coordinator.

GRIEVANCE POLICY

The NGEC will handle all grievances. An enrollee must submit the grievance in writing to the continuing education coordinator within 30 days of the event. A committee will be formed consisting of the NGEC director, an employee of the Sanford Center for Aging and a participant of the program. The enrollee will be advised of the date and time of the meeting. The continuing education coordinator may attend the meeting, but may not vote. If the grievance is decided in favor of the enrollee, a request for a full refund of all monies will be submitted to NGEC and processed following the UNR payment requirements within 30 days.

RECORD KEEPING POLICY

The NGEC maintains records to meet grant/contract and board requirements. Information is maintained based on the following timeframe:

  1. Documentation for CE programs is maintained for at least 3 years after close of program. CE documentation includes: speaker qualifications, course content with time allocation, marketing information with date(s) and location(s), registration information, payment documentation, sign-in sheets/attendee usage report and board approval letters.
  2. Documentation required for grants and contracts will be maintained for up to 7 years after the close of grants/contracts. This documentation includes marketing information and an evaluation summary.

Updated: July 8, 2020