NGEC Zoom policies and procedures

Sanford Center for Aging

Nevada Geriatric Education Center (NGEC) ZOOM POLICIES AND PROCEDURES

The Nevada Geriatric Education Center is pleased to be able to offer interactive video trainings via Zoom. To reduce the potential for unexpected distractions, several new policies and procedures have been implemented. Our goal is to provide a valuable learning experience for all attendees. Please review the below information to ensure you are aware of and are able to comply with these policies and procedures.


  • Register at least 3 business days in advance of the training, or as noted in the marketing/registration materials.
  • Provide additional registration information, if needed. You will be asked the below questions so that your identity may be confirmed for admission into the Zoom training.
    • If you plan to attend the training by phone (or use your phone as the microphone), you MUST provide that phone number to be admitted into the training. Provide your 10-digit phone number in this format: 123-456-7890. Note: You may also use the option when logging into to Zoom to use your phone as a microphone.
    • If you plan to use a device (tablet, phone, etc.) that doesn't display your name as registered, you MUST provide your unique device name to be admitted into the training.
    • Note: You may be placed in a waiting room until your registration can be confirmed.
  • Keep the email that confirms your registration. It provides the Zoom meeting number/log-in information, a link to the handouts, and may include a link to the program evaluation. Note: Emails related to our programs will come from,, and Please be sure to add these addresses to your Safe Sender list to ensure proper delivery. You may also need to check your spam/junk folder. We have found that the following email providers do not accept our automated emails ( and You might obtain a free email from another provider that we have found accepts emails (e.g., Google, Hotmail, Yahoo).
  • Verify that your name appears correctly in the list of program participants.
    • Ensure you are listed by the name you used to register for the program, which should be the same as your professional license (if applicable).
    • Change your name/device/phone number by selecting the "More" option and "Rename (if needed).
    • Note: Your name will appear on the Zoom usage report for the meeting, which is used as the sign-in sheet to verify attendance for and length of time you participated in the training. The usage report is also sent to the state boards in lieu of a traditional sign-in sheet.
    • NOTE: If your registration name doesn't match the name on the usage report, no CEUs will be provided.
  • Ensure your microphone remains muted and your video is not being shared during trainings with more than 50 attendees.
  • Note: The audio and video settings are at the bottom left of your Zoom profile screen.

Zoom display example

  • Respond to attendance verification requests that are inserted into the training to verify your participation.
    • Email your Polling response(s) if you are participating by phone or are unable to submit your responses within Zoom.
    • Note: CEUs may be reduced for those who fail to respond to attendance verification requests.
  • Submit questions for the speaker using the Chat function.
  • Telephone log-ins or misnamed devices (if not provided during registration) are required to email the program coordinator at Be sure to include your phone number or device name, and your full name (name you used when registering) with a request to access the specific training.
  • For technical questions regarding Zoom, please contact Jamille Sirotek at: or at 775-738-3828 ext. 21.
  • Submit your evaluation online within seven (7) days of a training or portion of a training in order to receive a certificate of attendance.
    • Certificates of attendance will not be provided to those who miss the deadline.
    • It is your responsibility to contact the NGEC immediately by email: if you don't receive an evaluation link within 1 day of the training. Be sure to Include your name, email address, daytime phone number, the title and date of the program.
    • Check your email spam for your certificate of attendance* if you have not received it within 15 to 30 calendar days after the training.
  • Refer to NGEC Continuing Education Policies for additional information.


  • Compare people requesting admittance into trainings with a list of registrants before allowing someone to enter the training.
  • Mute a participant's microphone, turn off their video capabilities, and/or remove them from the training entirely if we believe a participant has joined our meeting and is causing distractions.
  • Request that all questions and comments be made using the Chat feature for trainings with more than 50 attendees.
  • Verify registration, participation (usage report* and attendance verification responses), evaluation completion and receipt of registration fees (if applicable) before issuing certificates of attendance.
  • Submit usage report* to appropriate state boards within 20 to 30 calendar days (based on board requirements).
  • Issue certificates of attendance by email within 15 to 30 days of the training.

* Note: Individuals who are not registered or can't be verified as a registrant during the training will be considered incomplete. Also, the interactive video usage report will be used to verify the number of minutes of participation, and the certificate of attendance will be adjusted accordingly.

Updated: July 22, 2022