Patient Rights and Records

 

Rights and Responsibilities

Medical care is a cooperative venture for patients and health care providers. You, as a patient, and the Student Health Center (SHC) staff have specific rights and responsibilities in relationship to each other.

As a patient, you have rights

  1. The right to humane care and treatment. You will be treated with respect, consideration and dignity. You can expect that your personal convictions and beliefs of the provider will not adversely affect your right to rational and appropriate care.
  2. The right to accurate information, to the extent known, concerning diagnosis, treatment and prognosis of an illness or health-related condition. This includes the right to accurate written information about drug products or drug treatment for an illness. It will include appropriate alternatives to health service care.
  3. The right to be treated only with your consent. No care will be provided to you without your consent.
  4. The right to be informed of any research aspect of your care and to refuse to participate. Such refusal will not jeopardize your access to medical care and treatment.
  5. The right to a second opinion regarding diagnosis or treatment. This includes seeking consultation with other providers. (However, consultation outside the SHC is the financial responsibility of the user).
  6. The right to know who is counseling, caring for, or treating you. The practitioner's name and professional qualifications should be visible or stated on introduction.
  7. The right to information regarding the scope and availability of services, including information on after hours and emergency room care. This should be available to you in written form.
  8. The right to information regarding fees for service, payment plans, and holds. Particularly notification as to what services may involve additional charges. If outside resources are needed, there will usually be a charge.
  9. The right to confidentiality of your records (see medical record section). You have a right to not have your problem discussed in any place where it might be overheard by others.
  10. The right to have a chaperone during your visit.
  11. COVID-19: The right to receive medical care in-person or via telehealth consultation with a medical provider.

As a patient, you have responsibilities

  1. Provide full information about your illness or problem to allow proper evaluation and treatment.
  2. Ask sufficient questions to ensure appropriate comprehension of your illness or problem as well as the SHC recommendation for continuing care. If you find the care or course of treatment unacceptable for any reason, please discuss it with a member of the staff, the director, administrator, or place comments and suggestions in the suggestion box.
  3. Show courtesy and respect to health care personnel and other patients.
  4. Keep your appointments. Please cancel or reschedule as far in advance as possible, so that the time may be given to someone else.
  5. To not give medication prescribed for you to others.
  6. To communicate with your health care provider if your condition worsens or does not follow the expected course. We will contact you if there is any unexpected result from tests.
  7. To pay for services billed to your account in a timely manner.
  8. COVID-19: To call and schedule an advanced appointment and to inform us of any COVID related symptoms before or upon arrival.

We keep a record of the health care services provided to you

You may ask us to see and copy that record. You may ask us to correct that record. We will not disclose your record to others unless you direct us to do so or law authorizes or compels us to do so. You may get more information about your record at the SHC reception desk. Records are not shared with parents, professors, administrators, or potential employers.

Parents

Should parents request information from SHC, they will be told to contact you for the desired information. Patient information can only be shared with a parent if you have provided us a written release. Only in life-threatening emergencies may information concerning the nature of complaints and/or diagnosis be given directly to parents.

Professors and administrators

Should faculty members or administrators request information regarding your health, they will be told to contact you for the desired information. You should discuss directly with faculty member or administrator any circumstance in which a health problem or treatment may influence your attendance, academic performance or status.

Potential employers, graduate schools, professional schools

Information from health records will not be supplied in answer to requests for information when it appears that this information will be used for employment screening, school admission or other non-medical purposed. We recognize that some routine authorizations may be obtained under duress, actual or implied, so this prohibition against release of information will be observed unless you give specific written instructions defining the nature of the information to be released.

 

Health Insurance Portability and Accountability Act (HIPAA)

Notice of Privacy Practices version 2-27-03 (Effective April 14, 2003)

This notice describes how your health information may be used and disclosed by the student health center and how you can get access to this information. Please review it carefully.

Understanding Your Protected Health Information (PHI)

Understanding what is in your health record and how your health information is used will help you to ensure its accuracy, allow you to better understand who, what, when, where and why others may access your health information, and assist you in making more informed decisions when authorizing disclosure to others. When you visit us, we keep a record of your symptoms, examination, test results, diagnoses, treatment plan, and other medical information. We also may obtain health records from other providers. In using and disclosing this protected health information (PHI), it is our objective to follow the Privacy Standards of the federal Health Insurance Portability and Accountability Act, 45 CFR Part 464, even if this is not required in order to treat students. The law allows us to use and disclose PHI without your specific authorization for treatment, payment, operations and other specific purposes explained on the next page. This includes the sharing of information, when necessary and appropriate, with other health care components of the University, such as the athletic department, student health center or the counseling center, as necessary for your continued care. It also includes contacting you for appointment reminders and follow-up care. All other uses and disclosures require your specific authorization.

Your Health Information Rights Allow You To

  • Request a restriction on the uses and disclosures of PHI as described in this notice, although we are not required to agree to the restriction you request. You should address your request in writing to the Privacy Officer. We will notify you within 30 days if we cannot agree to the restriction.
  • Obtain a paper copy of this Notice and upon written request, inspect and obtain a copy of your health record for a fee of $.60 per page and the actual cost of postage per NRS 629.061, except that you are not entitled to access, or to obtain a copy of, psychotherapy notes and information compiled for legal proceedings.
  • Amend your health record by submitting a written request with the reasons supporting the request to the Privacy Officer. In most cases, we will respond within 30 days. We are not required to agree to the requested amendment.
  • Obtain an accounting of disclosures of your health information, except that we are not required to account for disclosures for treatment, payment, operations, or pursuant to authorization, among other exceptions.
  • Request in writing to the Privacy Officer that we communicate with you by a specific method and at a specific location. We will typically communicate with you in person; or by letter, e-mail, fax, and/or telephone.
  • Revoke an authorization to use or disclose PHI at any time except where action has already been taken.

Our Responsibilities As Required By Law

  • Maintain the privacy of PHI and provide you with notice of our legal duties and privacy practices with respect to PHI.
  • Abide by the terms of the notice currently in effect. We have the right to change our notice of privacy practices and we will apply the change to your entire PHI, including information obtained prior to the change.
  • Post notice of any changes to our Privacy Policy in the lobby and make a copy available to you upon request.
  • Use or disclose your PHI only with your authorization except as described in this notice.
  • Follow the more stringent law in any circumstance where other state or federal law may further restrict the disclosure of your PHI.

For more information or to report a problem, contact the privacy officer at: UNR Student Health Center, Mail Stop 196 Reno, NV 89557 (775) 784-6598

If you feel your rights have been violated, you may file a complaint in writing with the Privacy Officer. If you are not satisfied with the resolution of the complaint, you may also file a complaint with the Secretary of Health and Human Services. Filing a complaint will not result in retaliation.

We may use or disclose your PHI for treatment, payment and operations, and for purposes described below.

Treatment

We will use and exchange information obtained by a physician, nurse practitioner, nurse or other medical professionals, staff, trainees and volunteers in our office to determine your best course of treatment. The information obtained from you or from other providers will become part of your medical records. We may also disclose your PHI to other outside treating medical professionals and staff as deemed necessary for your care. For example, we may disclose your PHI to an outside doctor for referral. We will also provide your health care providers with copies of various reports to assist them in your treatment. If you are a student-athlete, we may disclose PHI to athletic trainers and coaches pertaining to medical conditions that may restrict your ability to compete.

Payment

We may send a bill to you or to your insurance carrier. Also, the disbursement office may receive PHI as necessary to pay a claim. The information on or accompanying the bill may include information that identifies you, as well as that portion of your PHI necessary to obtain payment.

Health Care Operations

Members of the medical staff, trainees, medical students, a Risk or Quality Improvement team, or similar internal personnel may use your information to assess the care and outcomes of your care in an effort to improve the quality of the healthcare and service we provide or for educational purposes. For example, an internal review team may review your medical records to determine the appropriateness of care. There may also be times in which our accountants, auditors, health information specialists or attorneys may review your PHI to meet their responsibilities.

Other Uses and Disclosures Not Requiring Authorization

  • Business Associates: There are some services provided to our organization through contracts with business associates, such as laboratory and radiology services. We may disclose your health information to our business associates so that they can perform these services. We require the business associates to safeguard your information to our standards.
  • Notification: We may disclose limited health information to friends or family members identified by you as being involved in your care or assisting you in payment. We may also notify a family member, or another person responsible for your care, about your location and general condition.
  • Legally Required Disclosures & Public Health: We may disclose PHI as required by law, or in a variety of circumstances authorized by federal or state law. For example, we may disclose PHI to government officials to avert a serious threat to health or safety or for public health purposes, such as to prevent or control communicable disease (which may include notifying individuals that may have been exposed to the disease, although in such circumstance you will not be personally identified), federal or state health oversight agencies, child abuse or neglect, domestic violence, to an employer to evaluate work related injuries, and to public officials to report births and deaths.
  • Law Enforcement & Subpoenas: We may disclose PHI to law enforcement such as limited information for identification and location purposes, or information regarding suspected victims of crime, including crimes committed on our premises. We may also disclose PHI to others as required by court or administrative order, or in response to a valid summons or subpoena.
  • Information Regarding Decedents: We may disclose health information regarding a deceased person to:
    1. coroners and medical examiners to identify cause of death or other duties
    2. funeral directors for their required duties and
    3. to procurement organizations for purposes of organ and tissue donation.
  • Research: We may also disclose PHI where the disclosure is solely for the purpose of designing a study, or where the disclosure concerns decedents, or an institutional review board or privacy board has determined that obtaining authorization is not feasible and protocols are in place to ensure the privacy of your health information. In all other situations, we may only disclose PHI for research purposes with your authorization.
  • Marketing & Fund Raising: We may contact you with information about treatment alternatives or other health related benefits and services that may be of interest to you. We may also contact you as part of a fund raising effort.
  • Directory information: We may disclose limited information regarding your name and location for directory purposes to those persons who ask for you by name or to members of the clergy. You may request that we not include your name in the directory.

Disclosures Requiring Authorization

The release of health information to other treating professionals outside the University System will be made with written authorization from the patient, which you have the right to revoke at any time, except to the extent we have already relied upon the authorization or in the event of an emergency.

 

Medical Records

To request a copy of your medical record, you must fill out and sign a medical records release form. The completed form can be faxed, mailed or emailed to our office. It may take up to 30 days to process this request.

  • Fax: (775) 784-1298
  • Mail: 1664 N. Virginia St. MS 0196, Reno, NV 89557
  • Email: lmchardy@med.unr.edu

A copy fee of $.60 per page applies to medical records requests.

Please include the following information in a request for medical records:

  • Name
  • Birthdate
  • Complete address and phone/fax number
  • The last semester you were seen at the UNR Student Health Center

We keep medical records for 7 (seven) years after a student is last seen at the UNR Student Health Center. The records are then destroyed. You may request a copy of your medical record any time prior to the seven-year deadline.