Guidelines for Submitting Web Tickets
One : One Rule
One ticket = One page
To keep requests organized and ensure faster turnaround, submit one ticket for each individual webpage that needs updates.
Submitting a Ticket: Best Practices
- Be Clear and Specific
Clearly outline the changes you’re requesting. Group your updates into categories such as:
- Text edits
- Image replacements
- Broken links
- New page requests
Include the full URL of the page needing edits and describe exactly what should change, where, and how. Be sure to mention specific sections or headings.
- Provide Context
Let us know why the update is needed. Is this part of an accreditation requirement? Will the change support a student, faculty, or staff initiative? Context helps the web team prioritize and understand the purpose behind each request. - Keep It Straightforward
Use plain language to describe what you need. Avoid jargon, acronyms, or internal shortcuts that might not be familiar to others reviewing the request. If you have formatting preferences (like bullet points or bold text), please include that. - Attach Relevant Files
If your update includes new documents or images, attach them directly to the ticket.
- Use clear file names (e.g., “faculty-bio-jane-smith.jpg”)
- Limit each file to 1MB
- Image formats: JPG, PNG, or SVG
Suggested Submission Methods
Depending on the type of content update, here are a few ways to clearly communicate your changes:
- Tracked Changes in Word
Use Word’s “Track Changes” feature to edit the existing text. Submit the file with your ticket or share a link to a Box folder. This method works well for detailed content edits. - Strike-through and Replace in Word
Copy and paste the current content into a Word document. Use strikethrough to remove old content, and insert new content beside it. This works well for quick, straightforward edits. - Screenshots with Notes
Take a screenshot of the page that needs edits. Paste it into a Word doc, and add your updated content directly below. This is useful when changes are scattered throughout a page or include design/layout considerations.
Why It Matters
Following these guidelines helps the web team quickly understand your request, apply updates accurately, and keep the website aligned with UNR Med’s standards. The more detail and clarity you provide, the smoother the process will be.